1. Introduction
These Terms of Service govern your use of the CICADA Accelerate website and any website development, branding, booking, automation, AI-assisted, hosting, domain, support or related services supplied through CICADA Accelerate. CICADA Accelerate is operated by Cicada Labs, a subdivision of CICADA Cybersecurity (“CICADA”, “we”, “our” or “us”), based in Ireland.
By requesting services, accepting a proposal, paying a deposit or instructing us to begin work, you agree to these Terms. A written proposal, statement of work, invoice, data-processing agreement or other service-specific agreement may supplement these Terms. If there is a conflict, the service-specific written agreement takes priority for that project.
2. Definitions
- Client means the individual, business or organisation requesting or purchasing Services.
- Services means the development, design, branding, booking, automation, integration, deployment, support and related work agreed with the Client.
- Deliverables means the website, brand assets, configurations, booking system, documentation or other outputs identified in the agreed scope.
- Third-Party Services means services supplied by others, including hosting, domains, email, payment, analytics, AI, source-control and infrastructure providers.
3. Scope and proposals
The scope, price, payment stages, estimated timeline and Deliverables will be set out on the website, in a proposal, invoice or other written communication. Estimates depend on timely Client feedback and receipt of complete content, access and approvals.
Anything outside the agreed scope—including additional pages, features, integrations, revisions, content entry or material changes after approval—may require a revised quote and timeline. We may decline work that is unlawful, unsafe, misleading, abusive or outside our capacity.
4. Client responsibilities
The Client must provide accurate information, lawful content, required access, timely decisions and a single authorised point of contact. The Client confirms it has the right to use all names, text, images, logos, data and other materials it provides.
The Client is responsible for reviewing Deliverables before approval, checking business information, prices, claims, policies and regulatory requirements, and maintaining suitable independent records or backups of important business data.
5. Project delivery and acceptance
Delivery times are estimates unless a deadline is expressly guaranteed in writing. Delays caused by missing content, access, approvals, third parties or changes in scope extend the timeline reasonably.
We will provide a reasonable opportunity to review the Deliverables. A Deliverable is treated as accepted when the Client approves it, launches or uses it, or does not identify a material scope-related defect within seven days of delivery. We will correct verified defects that prevent the Deliverable from materially matching the agreed scope.
6. Prices, deposits and payment
Prices are quoted in euro unless stated otherwise. The applicable proposal or invoice will identify the deposit and remaining milestone payments. Deposits reserve capacity and allow tailored work to begin. Unless required by law or agreed otherwise, amounts relating to completed work and committed third-party costs are non-refundable.
Invoices are payable by the stated due date. We may pause work, withhold launch or suspend optional support where an invoice is overdue. The Client remains responsible for approved domain, licence, platform or other third-party costs.
There is no mandatory recurring CICADA subscription unless expressly included in the agreed package. Optional maintenance and support plans may be purchased separately.
Founders Discount codes are personal to the registered email address, apply once to an eligible first CICADA Accelerate project, cannot be combined with another discount and do not reduce the stated initial deposit. Eligibility and final scope are confirmed before work begins.
First-project discount codes are personal to the registered email address, apply once to an eligible first CICADA Accelerate project, cannot be combined with another discount and do not reduce the stated initial deposit. Eligibility and final scope are confirmed before work begins.
7. Consumer cancellation rights
If the Client is acting as a consumer, mandatory consumer rights remain unaffected. Where the Client requests that tailored work begin during a statutory cancellation period, the Client expressly requests early performance and understands that payment may be due for work completed up to cancellation. Once a tailored service has been fully performed, the statutory right to cancel may be lost where permitted by law.
8. Websites, domains and hosting
Where included, we may source or configure a domain, hosting, DNS, email delivery, deployment or content-management facility for the Client. Ownership, account access, renewals and transfer arrangements will follow the agreed package and the relevant provider’s rules.
Clients must keep account credentials secure and promptly tell us about unauthorised access. A website editor allows ordinary content updates but does not authorise modification, redistribution or reverse engineering of CICADA’s underlying proprietary systems.
9. CS Bookings and customer payments
A package may include CS Bookings Lite or a white-label CS Bookings deployment. Use of that service is also subject to any applicable CS Bookings terms and data-processing arrangements.
Where the Client accepts bookings, deposits or payments, the Client is the merchant of record and is responsible for its services, pricing, cancellations, refunds, chargebacks, taxes and customer disputes. Payments are processed by the Client’s connected payment provider. CICADA does not hold the Client’s customer funds unless expressly agreed in writing.
10. AI-assisted and automated features
Where agreed, Services may include AI-assisted customer responses, workflow automation, content generation or similar tools. Such systems can produce inaccurate or incomplete outputs and do not replace professional, legal, financial or operational judgement. The Client must review material outputs and provide appropriate human oversight.
We may use AI-assisted tools internally to support design, development, documentation and quality assurance, subject to reasonable review and data-protection measures.
11. Intellectual property
The Client retains ownership of materials it supplies. The Client grants us a limited licence to use those materials to deliver and support the project.
Once all project invoices are paid, the Client receives the rights to the final bespoke Deliverables described in the agreed scope, excluding CICADA’s pre-existing software, reusable components, frameworks, methods, templates, know-how, booking platform, libraries and third-party materials. Those underlying materials remain owned by CICADA or their respective licensors and are licensed only as necessary to use the Deliverables.
Unless confidentiality has been agreed, we may identify the Client and display non-confidential completed work in our portfolio and marketing. The Client may opt out in writing.
12. Confidentiality and data protection
Each party will take reasonable care of confidential information received from the other and use it only for the project, except where disclosure is authorised or required by law. Personal data is handled in accordance with our Privacy Policy and any applicable data-processing agreement.
13. Third-party services
Services may depend on providers such as Vercel, Cloudflare, Resend, domain registrars, Stripe, PayPal, Monzo, Revolut, source-control platforms and other infrastructure or software vendors. Their services are governed by their own terms and privacy policies. We are not responsible for their independent acts, pricing changes, outages, restrictions or discontinuation, but we will take reasonable steps to assist where an issue affects our Deliverables.
14. Availability, security and maintenance
We apply reasonable development, deployment and security practices, but no website or online service can be guaranteed uninterrupted, error-free or immune from attack. Unless a written support or service-level agreement states otherwise, monitoring, maintenance, backups and incident response are not continuous services.
We may make necessary security, compatibility or maintenance changes. The Client is responsible for protecting its own devices, accounts, passwords and internal processes.
15. Acceptable use
You must not use the website or Services unlawfully; submit harmful, infringing or deceptive material; interfere with infrastructure; bypass access controls; distribute malware; conduct unauthorised testing; or use automated or AI features to harm others or violate applicable law. We may suspend or terminate affected access where reasonably necessary.
16. Warranties and liability
We will provide the Services with reasonable care and skill. Except for rights that cannot lawfully be excluded, Services are otherwise provided on an “as available” basis and we do not guarantee particular sales, search rankings, enquiry volumes, bookings, revenue or business outcomes.
To the maximum extent permitted by law, CICADA is not liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or data, or loss caused by Client content, Client instructions or Third-Party Services. Our total aggregate liability arising from a project will not exceed the amount paid to us for that project during the twelve months preceding the event giving rise to the claim.
Nothing limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be limited.
17. Suspension and termination
Either party may end an ongoing engagement in accordance with the agreed proposal. We may suspend or terminate Services for material breach, non-payment, unlawful use, security risk or repeated failure to provide information needed to proceed. Termination does not remove payment obligations for completed work, committed costs or outstanding invoices.
18. General
Neither party is liable for delay caused by events beyond reasonable control. If part of these Terms is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. These Terms do not create a partnership, employment or agency relationship. The Client may not assign an agreement without our written consent; we may assign it as part of a legitimate business transfer.
19. Governing law
These Terms are governed by the laws of Ireland. The Irish courts have jurisdiction, except that a consumer may rely on mandatory rights and jurisdiction available in their country of residence.
20. Contact
Questions about these Terms may be sent to support@cicadacs.com. Privacy enquiries may be sent to privacy@cicadacs.com.